Virtual Numbers
This article goes through virtual numbers, how to use them and they most common questions regarding this service.
What is a Virtual Number ?
Virtual Number is a service that allows you to have a dedicated number for your business or project, use bidirectional SMS to establish a stronger relation with your customers without the constraint of having a physical mobile with a SIM card.
How to order a Virtual Number ?
Virtual Number is an additional service, therefore, it must be activated. Once you have created your Octopush account and validated your mobile line, you can choose your additional services.
After the service is activated and validated by an admin, you will need to order your Virtual Number.
When will I receive my Virtual Number ?
Virtual Numbers take approximately 1 week to be received from the operator and set up on your account. You will receive an email once your virtual number is ready to use.
Using your Virtual Number
Via the Interface
Using your virtual number is easy, when creating an SMS campaign (must be Premium) the option 'with replies' must be active, and you can then select the Sender ID to be your Virtual Number.
Via API
On your Sender parameter, you must indicate the number with its international prefix.
FAQ
Can I pay monthly?
The first year has to be paid in full, after the second year you can pay in a monthly basis and cancel anytime you want.
Are inbound SMS charged?
No, inbound SMS are not charged, we will only charge you for outbound SMS.
Can I send to other countries with my Virtual Number ?
No, you can only use your virtual number to send SMS to the same country. However, you can receive SMS from any destination.